Privacy Policy

Effective Date: 13/06/2025

1. Information We Collect

a. Account & Identity Data

  • Name
  • Email address
  • Password (hashed)
  • Profile preferences

b. User Content

  • Audio and video recordings uploaded or captured within the platform
  • Text transcriptions and AI-generated feedback

c. Technical & Usage Data

  • Pages visited, time spent, features used
  • Crash reports and diagnostics

2. How We Use Your Information

  • Deliver, personalize, and improve your coaching experience
  • Generate AI-powered feedback based on your speech, tone, and facial expression
  • Transmit audio/video inputs securely to our integrated language model APIs for real-time analysis
  • Send essential notifications and feedback
  • Monitor platform performance, debug issues, and prevent abuse
  • Process subscription billing via Stripe (we do not store credit card details)

We do not use your data to train any third-party AI models, and we do not sell or rent your information to marketers.

3. How We Share Your Information

We only share your information in limited and secure ways:

Payment Processing (Stripe)

We use Stripe to process subscription payments securely. Stripe handles all payment details. Synsyo does not store or process your credit card number. Stripe may store necessary billing details in accordance with their privacy policy.

See Stripe's policy here.

Legal & Compliance

We may disclose your data only if required by law, subpoena, or to investigate misuse of the platform. We do not share your personal data with advertisers, third-party analytics providers, or social platforms.

4. Data Retention

We retain your account and session history as long as your account is active or as required by law.

  • Audio/video uploads are securely stored in cloud storage and may be deleted upon request.
  • Payment data is managed by Stripe and subject to their retention policies.

You may request full data deletion at any time by emailing privacy@synsyo.com.

5. Your Rights & Choices

Depending on your location, you may:

  • Access, correct, or delete your personal data
  • Request a copy of your stored data
  • Withdraw consent where processing is based on consent
  • Opt-out of non-essential communications

To make a request, email us at privacy@synsyo.com.

6. Children's Privacy

Synsyo is not intended for children under 13 (or under the age defined by local regulations). We do not knowingly collect data from children.

If you believe a child under 13 has submitted data to us, email privacy@synsyo.com. We will investigate and delete the data if appropriate.

7. Data Security

We use industry-standard security protocols including:

  • HTTPS/TLS encryption
  • Cloud storage encryption (at rest and in transit)
  • Access controls and audit logging

While we implement strong security practices, no platform can guarantee absolute protection. We continuously monitor and improve our systems to safeguard your data.

8. International Users

Your information may be processed and stored on servers located in the United States or other jurisdictions with different data protection laws. By using our services, you consent to such transfers.

9. Policy Updates

We may update this Privacy Policy occasionally. If changes are material, we will notify you via email or in-app. Continued use of Synsyo after updates constitutes acceptance.

10. Contact Us

For questions, concerns, or privacy-related requests:

Synsyo Inc.

📧 Email: privacy@synsyo.com